Can I get a status update on my order?
Thank you for your The Silver Root order. It typically takes 2-3 business days to process an order and ship it out to you. Please contact the Customer Service team for more detailed tracking information.
Will I receive the tracking information once my exchanged item is on its way?
You should receive an e-mail notifying you when your order has been shipped. However, if you do not, please contact the Customer Service team, and we will provide the tracking number for you.
We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders. business shipping hours:
Monday – Friday, 9AM – 3PM EST, excluding national holidays
FedEx and USPS Priority items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3PM EST, as well as items ordered Saturday and Sunday, will be processed the following Monday. First Class Shipping can take up to 3-5 business days to process prior to ship. We primarily ship through USPS and FedEx.
Please Note: We will not be able to refund the shipping cost as it is directly paid to our providers.
expedited shipping policy
Items purchased with expedited shipping need to be placed before 3PM EST in order to be processed and shipped out the same day. Orders placed after 3PM EST will be processed and shipped the following business day.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.
For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.
We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility. The Silver Root is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to The Silver Root.
Maryland shipments pay 6% sales tax at the time of checkout. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states.