Always FREE shipping on jewelry-only orders
Free 30 day returns
1 year warranty
Have questions or need recommendations?
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How do I take care of my jewelry?
- 14K Gold Vermeil
- 18K Gold Vermeil
- Sterling Silver
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order. Store each of your pieces separately in their cloth pouches. For full care instructions click here
Do you have warranty?
Yes! For 1 year from the date of purchase, we’ll take care of your product if any damage to the material occurs. Simply contact us and we’ll send you a replacement.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use my polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you create custom pieces?
We're not able to build custom pieces at this time.
Shipping & Returns
We offer Domestic & International Shipping
All orders are dispatched within 1-2 business days.
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 24hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Sources & Materials
OUR METALS & MATERIALS
We believe that art should be born from the materials
It's pretty simple - We use high-quality materials, with always a solid 925 Sterling Silver base to create carefully handcrafted designs that won't cause allergic reactions or discolor your skin.
925 STERLING SILVER
Chosen for its strength and beauty, sterling silver has lifetime of durability.
GOLD VERMEIL (14k GOLD)
Not to be confused with regular gold plating, vermeil is a much thicker layer of gold. We use 14k solid gold layered over sterling silver for the perfect champagne hue.
GOLD VERMEIL (18k GOLD)
We use a thick layer of 18k solid gold layered over sterling silver, giving you a deeper richer golden hue.
WHO & WHY
We're a husband and wife duo who met and married in Dubai and have enjoyed traveling the world ever since.
Our passion for everything unique, in particular different cultures, has always intrigued us especially on how individuals defined their own personal style through jewels and accessories.
It is this unique point that led us to The Silver Root.
Major brands in our industry markup their products as much as 10x the actual cost. We do things differently. To make fine jewelry accessible, our creations are made with the consumer in mind- you, regarding quality and price and prefer to sell directly to you.
Above all, our jewelry is handcrafted with the same top materials (925 sterling base on all of our jewelry to ensure and avoid allergic reactions) and quality craftsmanship as other luxury jewelry brands (strict eye for details) but without the traditional markups.
We partner with high quality jewelers for recycled gold and metals which are ethically sourced.