Please Read Carefully
returns + exchanges
We will do what we can to ensure you are satisfied with every purchase.
Please do not hesitate to reach out to firstname.lastname@example.org at any time if you are unhappy with your order.
All sale items, items purchased with a coupon and / or a discount code cannot be refunded or exchanged. All sale items are final sale.
One discount code can be used per customer per order. Orders placed online can only be returned or exchanged online.
The Silver Root
11708 Judy Place
Potomac, MD 20854
For returns, please use our online Returns Center. All returns must be sent to the address above within 14 days of the date you received the item in the same packaging (white pouch) and condition. We ask that you add a note in your package stating your name, order number and that you'd like to return the item. Please allow 2-3 business days for processing after the package has been delivered back to us. There will be a 5% restocking fee for the return. The refund will go to the card you placed the order under.
For exchanges please use our online Returns Center. All exchanges must be sent to the address above within 14 days of the date you received it in the same packaging (white pouch) and condition. We ask that you add a note in your package stating your name, order number and that you'd like to exchange your item and the new item information. Please allow 2-3 business days for processing after the package has been delivered back to us. There will be a 5% restocking fee for the returned item. When requesting an exchange for a different item than what is being returned, a shipping charge will be applied to your exchange for shipment of the new item.
partial refunds / special circumstances
There are certain situations where only partial refunds are granted: items with obvious signs of use, any item not in its original condition and packaging, any item that is damaged or missing parts for reasons not due to our error. If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required and must be reported within 48 hours of order delivery. Only regular priced items may be refunded.
shipping costs + international orders
We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded. The Silver Root is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to The Silver Root.